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When to “Fire” a Problem Client?

03 Jun 2020 5:21 PM | Cordina Charvis (Administrator)

Client relationships are tricky, especially when you’re a virtual paralegal. There’s no one set of strategies that will help you get along with every attorney you must work for. Not all client relationships are positive, and there are cases where it’s better to fire a client than allow the relationship to continue.

It is time to “fire” your client if:

  • Your client is rude and disrespectful to you and your staff.
  • Your client insists on more of your time than they are willing to pay for.
  • Your client tries to sneak in more work for the initial project price.
  • Your client does not hold up his or her end of the assignment making your end impossible.
  • Your client is way too critical about every assignment.
  • Your client is too unorganized.
  • Your client does not have time or is unwilling to communicate what they want from you.
  • Your client is emotionally unbalanced.
  • Your client wants you to bend or break the law.
  • Your client doesn’t pay on time or pay at all.

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