When you’re just starting out, getting any work feels like a good thing. And for the most part, it is. Many people think the best way to keep a client is never to say ‘No’ to him or her. The rule of thumb for turning away clients is based on these three rules; you need to have a credible reason, be sympathetic, and not leave any room for negotiations.
Below are credible reasons why you should say “No” to your client.
- You should always say no to a client when you are not qualified to do the assignment. Let the client know that you are not experienced in that area and is not comfortable that you will deliver a satisfactory outcome.
- Refer the client to another virtual paralegal who is familiar with the type of work or refer the client to a resource such as the Virtual Paralegal Training Center™ where the client can find someone who is qualified to do the work.
- You should say no to a client if the client offers you a project you would not enjoy working on.
- You are not going to like working on all your projects but if you are offered a project that you know will be hard for you to give your best, you should turn it down.
- If you are not available to meet the client’s deadline you should reject the project.
- If you do not feel that you will be comfortable working with a client you should not accept their project, instead respectfully decline.
- Try to avoid clients with unrealistic expectations or demands.