From the first day a paralegal starts their business, he or she must maintain a record of clients. A good conflict-checking system will detect possible conflicts of interest before you accept an assignment.
Every virtual paralegal should develop policies for handling conflict situations as they arise. Per the National Federation of Paralegal Associations, Inc. (NFPA®)
- A paralegal shall act within the bounds of the law, solely for the benefit of the client, and shall be free of compromising influences and loyalties. Neither the paralegal's personal or business interest, nor those of other clients or third persons, should compromise the paralegal's professional judgment and loyalty to the client.
- A paralegal shall avoid conflicts of interest that may arise from previous assignments, whether for a present or past employer or client.
- A paralegal shall avoid conflicts of interest that may arise from family relationships and from personal and business interests.
- To be able to determine whether an actual or potential conflict of interest exists a paralegal shall create and maintain an effective record-keeping system that identifies clients, matters, and parties with which the paralegal has worked.
- A paralegal shall reveal sufficient non-confidential information about a client or former client to reasonably ascertain if an actual or potential conflict of interest exists.
- A paralegal shall not participate in or conduct work on any matter where a conflict of interest has been identified.
- In matters where a conflict of interest has been identified and the client consents to continued representation, a paralegal shall comply fully with the implementation and maintenance of an Ethical Wall.