Client service is the support you offer your clients both before and after they hire you for an assignment that helps them have an easy and enjoyable experience with you. It’s often said that it’s cheaper to keep existing clients than to find new ones.
Client service is one of the major factors in a successful business. It is very important that you treat your clients with respect and dignity. You should be known as the virtual paralegal that always goes the extra mile for her clients. Know the names, needs and policies of all your clients. Address and resolve your clients’ complaints in a timely manner. Be great at your job and always be reliable. Give them incentives to be return clients. Let you clients know that you appreciate their business.